In my inbox today I found a link to an article about what constitutes success and failure in software development projects from a supplier perspective. While the authors were able to find three project success criteria from their systematic literature review they were unable to find failure criteria… The three success criteria were:
- Customer satisfaction
- Short and long-term business benefits
Their final conclusion – that knowledge of what constitutes success or failure from a supplier perspective is limited – is very interesting. Perhaps the suppliers themselves are unclear about what constitutes a success or failure, especially in the eyes of their customers?